Support & Maintenance

The key to equipment longevity in any audio visual system large or small is
regular maintenance. Avensys provide regular professional servicing on-site
and a thorough record of equipment performance whilst ensuring essential
maintenance before problems occur.

Contracts can be tailored to cover an entire range of equipment at any UK
location irrespective of manufacturer or the number of repairs needed. This
cover extends to systems not installed by Avensys providing further
convenience and flexibility in mixed asset locations.

Avensys’ support desk manages the clients needs from beginning to end
ensuring issues and requirements are addressed and rectified quickly and
efficiently. We have combined many levels and areas of expertise within our
team that will cover and resolve the majority of issues. If on site attention is
required our service team will despatch an engineer to site within pre-agreed
SLA’s.

Our support and maintenance team provide you with expert support for all
your AV systems. Our in house team including service desk, field service
engineers, preventative maintenance teams and technicians that are here to
deliver agreed service level agreement times, allowing you to get on with
your business, safe in the knowledge that should any issues arise, we can fix
them quickly. Whether it's a simple huddle space or an enterprise wide AV
upgrade, we have the team with vast experience required to keep them
running to optimum performance.

Contracted clients will have access to our support portal giving added
back-up, security and direct reporting for any on-site issues.